Privacy Policy

1. Who we are

This website is operated by Heka Healthcare Services(“Heka”, “we”, “us” or “our”), an integrated medical group headquartered in Fujairah, United Arab Emirates, operating specialist clinics (Heka Clinics) and a medical-device trading division (Heka Trading). For any privacy matter you can reach us at heka@hekahealth.ae.

2. The data we collect

We only collect what we need to respond to you and improve our service:

• Information you give us — when you submit an enquiry or contact form, we collect your name, email address, phone number, the nature of your enquiry and any details you choose to include in your message.
• Technical & usage data — basic information your browser shares automatically, such as device type, browser, approximate location and pages visited, collected through cookies and similar technologies to keep the site secure and understand how it is used.

We do not collect clinical or medical records through this website. Any medical information is handled directly by the relevant licensed clinic under its own patient-privacy obligations.

3. How we use your data

• To respond to your enquiries and direct them to the right team.
• To arrange consultations, quotes, partnerships or callbacks you request.
• To operate, secure, maintain and improve this website.
• To comply with our legal and regulatory obligations in the UAE.

4. Data retention

We keep your personal data only for as long as needed to fulfil the purpose it was collected for, to maintain our legitimate business records, or to satisfy legal requirements — after which it is securely deleted.

5. Contact

For any question about this policy or your personal data, contact us at heka@hekahealth.ae or by phone on +971 9 2222 567. This policy is governed by the laws of the United Arab Emirates.